Tru-shu Delivery Policy
Tru-Shu offers free shipping on all products purchased via this website. The most efficient service available from Australia Post is used by Tru-Shu for product shipment. In some instances this may mean delivery lead times of up to 10 business days from the time an order is confirmed.
Tru-shu Refund Policy
A Tru-Shu product purchased on www.tru-shu.com can be returned to Tru-Shu (we) if it was purchased within Australia and if we have breached a consumer guarantee under the Australian Consumer Law (ACL) including if the product:
- is faulty or is not of acceptable quality;
- has been damaged during transit;
- does not match the purpose described or is not as described in the product description;
- does not correspond with a sample provided; and/or
- has been sent to you incorrectly (i.e. which you did not order)
A failure to comply with a consumer guarantee is a ‘major failure’ if: (a) the product would not have been acquired by a reasonable consumer if they knew about the failure; (b) the product departs significantly from its description or a sample; (c) the product is substantially unfit for purpose and cannot be easily remedied; or (d) the product is not of acceptable quality because it is unsafe.
We will not refund a product if:
too much time has passed. The right to a refund ends after a period of time has passed in which one would expect the problem to have become apparent; or
the product was damaged after being delivered to you.
We will not refund or replace a product if you have changed your mind about purchasing the product or made an incorrect choice.
For us to be able to process your return please ensure you adhere to the following:
please contact us;
please send your claim with your name, contact number or email address and postal address and your original written receipt for the product and postage costs (or other proof of purchase), to:
RSD 85, Strathalbyn , SA, 5255, Australia
If possible, please provide the product in its original packaging and using the same box in which we sent your original order.